PACTool

Login:

Username: CST4129

Password: Summer2023!

Steps:

1. Verify Aeroplan Number
   • Go to Verify An Account tab
   • Input Aeroplan number and Guest's last name
   • Hit Submit
     • If verified, PACTool will indicate so
     • If an error occurs, this most likely because the Aeroplan number is invalid, or the account is under a different last name 
2. Credit Miles
   • Go to Credit Miles
   • Input Aeroplan number and guest last name
   • Use the reservation's checkout date as the transaction date - PACTool will only go back up to 6 months, even if you are crediting a stay past that period
     • If you are crediting a stay past the 6-month grace period, use "today's date"
   • Input the Coast Hotel three letter hotel code for the Store/Location Number 
   • Use FC Number as the Reference Number (without the Property Code)
   • Please refer to attachment for the Promotion Code (this is mostly used when crediting promotional miles, as other miles can be done through TravelClick)
   • Input the correct number of miles
   • Once you hit Submit, a recap screen will pop up before anything is finalized
3. Please remember that anything credited through PACTool is irreverisble