Miles and Policies

Miles Equivalent: 500 miles per stay

• Use TravelClick for manually adding miles 
• Only retroactively credit miles up to 1 year prior to the request date (anything past a year must be approved by Amy or Naghmeh and also emailed to Amy for billing purposes)

When Crediting Miles:

• All miles credited are irreversible

Things to Remember:

• Please advise guests that it will take up to 1 week for miles to accurately reflect on their online accounts
• Ensure that there are no spaces between the digits of the Alaska Airmiles number in HC and TravelClick
• If miles are credited to the wrong account in TravelClick, do not redeem these miles.  Simply add the correct number in HC, wait for the information to sync with TravelClick, then post miles manually